Return Information

Terms & Conditions of Purchase

When placing an order with gobaply, you agree to accept the below terms and conditions. Please read them carefully.

Certain legislation in Australia may provide consumer guarantees or impose obligations on Springfree Trampoline Australia Pty Ltd which cannot be excluded, restricted or modified, or only to a limited extent.

These Terms and Conditions are subject to such legislation, including without limitation the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010.

30 Day Returns Guarantee

At gobaplay we are confident we deliver a quality product. If for some reason, within 30 days of receiving your products you need to return them, gobaplay will happily exchange your products for another size that suits your family better, or if needed, refund your purchase based on our Return policy conditions below.

Cancellations

If for some reason you need to cancel your order before we have confirmed delivery to you, please contact us on 1800 586 772 to discuss your circumstances and we will outline the options available to you.

Exchanges

Within 30 days fro the date of delivery, we allow customers to exchange their gobaplay products for a different size.

If your gobaplay products have not been opened or used, only the freight cost to return the products to gobaplay will be incurred.

If your gobaplay products have been opened or installed, the below conditions will apply;

• Freight costs of $100 to return the originally purchased model will be the customers responsibility.
• If the products have been installed, they must be dismantled at the customer's expense and packaged into its original packaging (if the packaging is not available then gobaplay can send at the customer's expense, boxes for packing).
• The difference in retail price of model will apply to each exchange.
• Once returned, the products will be inspected and confirmed to be in good condition and is suitable to be sold as an ex-demo model, and a $100 restocking fee will apply.
• If the products are not able to be certified as an ex-demo model, additional refurbishment costs may be charged to the customer.

To discuss or arrange an exchange on your new products, please contact us on 1800 586 772.

Returns

Within 30 days from the date of delivery, we allow customers to return their gobaplay products.

If your gobaplay products have not been opened or used, only the freight cost to return the products to gobaplay will be incurred.

If your gobaplay products have been opened or installed, the below conditions apply;

• Freight costs of $100 to return the originally purchased model will be the customers responsibility
• If the products have been installed, they must be dismantled at the customer's expense and packed into its original packaging (if the original packaging is not available then gobaply can send at the customer's expense, boxes for packing)
• Once returned, the products will be inspected and confirmed to be in good condition and is suitable to be sold as an ex-demo model, and a $100 restocking fee will apply.
• If the products are not able to be certified as an ex-demo model, additional refurbishment costs may be charged to the customer.

gobaplay will then issue a refund of the purchase price including any promotions of all products returned. Any refund processed will be exclusive of any return freight, restocking fees or refurbishment costs.

To discuss or arrange a return of your new gobaplay products, please contact us on 1800 586 772.

1. Offer only available with gobaplay climbing tower orders placed between Thursday 5 September 2024 00:00 AEDT and Tuesday, 19 September 2024 23:59 AEDT.
2. All climbing tower orders during the promotion period will receive $100 off their order and free delivery.  
3. Offer not available on other gobaplay products or accessories.   
4. Offer only available for orders placed directly with gobaplay over the phone, in-store or online at http://www.gobaplay.com.au   
5. Offer only available for new gobaplay orders where payment has been made in full. New layby orders are not eligible for this offer.  
6. Delivery of promotional orders cannot be delayed.
7. This is an exclusive offer that cannot be used in conjunction with any other offer.  
8. gobaplay reserves the right to end or change the terms of this offer without notice due to limited stock availability. 
9. Offer is not redeemable for cash or in exchange for any other product or service. 
10. Valid forms of payment include Visa, MasterCard, Afterpay and ZIP only.  
11. Any exchanges or refunds must comply with gobaplay 30 Day Returns Guarantee which can be found: https://gobaplay.com.au/pages/returns