At gobaplay, we take pride in providing high-quality products for your backyard enjoyment. We are committed to ensuring your satisfaction and offer a warranty to protect your investment.
Limited Warranty Coverage
We are proud to offer the best warranty in the business for single swing sets of this nature. While the typical set has a 1 or 2 year warranty on the frame, gobaplay is proud to offer a full five (5) year warranty on the frame. Made from powder coated galvanized steel, we are confident that this product won’t bend or rust and we stand behind it with this industry leading warranty.
Please see below for additional details on our product warranty.
Key Items Covered
Swing Set Frames
5 years on approved Warranty Claims
Geometric Climbing Dome
2 years on approved Warranty Claims
1 year on approved Warranty Claims
Please note that the gobaplay product warranty does not cover 3rd party installation services or fees and is not transferrable.
Our warranty excludes the following items:
- Products purchased from an unauthorised dealer
- Improper installation not in accordance with the Owner’s Manual and Assembly Instructions
- Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Owner’s Manual and Assembly Instructions
- External sources such as weather events, fire, fireworks, animal damage, cuts, burns or vandalism
- Repairs or alterations carried out by unauthorised parties or agents
- Use of the product other than for private household purposes (i.e.: commercial or rental purposes), unless exempted by local legislation and laws.
- This limited warranty does not cover misuse or minor imperfections in products that meet design specifications or do not materially alter functionality.
Making A Claim
To submit a warranty claim, please contact our Customer Specialist Team on 1800-586-772 with your original purchase information and a detailed description of the issue. Our team will assess the claim and determine the appropriate resolution, which may include repair, replacement, or refund.
For further details or any questions regarding our warranty policy, please contact our Customer SpecialistTeam at 1800-586-772.